FITNESS COACHING AGREEMENT

1. Services

Epic Fitness Coach is a Sole Proprietorship (Proprietary) owned by Soumojit Naskar, with its registered address at 12G, Magnolia Merlion, Bishnupur Road, Rajarhat, Kolkata, West Bengal 700135. The business is registered under UDYAM as a Micro Enterprise under the MSME Act (Micro, Small and Medium Enterprises Development Act, 2006), UDYAM Registration Number UDYAM-WB-14-0261441. Registered email for official notices: epicfitnessscoach@gmail.com.

EFC will deliver a personalised coaching program comprising a nutrition plan, a training program, supplement guidance (where applicable), weekly check-in review, and ongoing communication via the Platform and WhatsApp.

The exact deliverables for your program will have been confirmed during onboarding.

2. Duration

Coaching programs are offered in fixed durations: 1 month, 2 months, 3 months, 6 months, or 12 months. The selected duration begins on your program start date and ends on the program end date recorded in your account.

3. Fees

Fees are agreed in writing with your coach before onboarding and recorded in your account. Fee amounts are not fixed by this Agreement — they vary by program length, level of support, and any package customisation.

4. Payment Schedule

Fees are payable either in full at the start of the program or, where mutually agreed, as a 50/50 split with the second instalment due at the midpoint of the program.

Invoices are issued through EFC Core and payable by the methods supported on the Platform (UPI, bank transfer, or Razorpay-hosted payment link).

Epic Fitness Coach is not registered for GST. No GST or other tax is charged separately, and all quoted fees are inclusive of all applicable taxes. Fees are quoted and payable in Indian Rupees (INR).

The quoted fee is the final amount you pay. No payment processing fees, transaction charges, gateway fees, or convenience fees are added to your invoice. All payment-processing costs are borne by Epic Fitness Coach.

Instalments are due on the dates recorded in your account. Where a payment remains outstanding beyond the agreed grace period, EFC may suspend plan delivery, check-in reviews, and Platform access until the balance is cleared. Suspension for non-payment does not extend the program end date.

5. Refund Policy

All fees are non-refundable once the program has started, except in the following narrow circumstances: (a) EFC is unable to deliver the program due to operator-side failure not remedied within 30 days; or (b) a medical contraindication, certified by a registered physician, prevents you from continuing within the first 7 days of the program.

Pauses, late starts, and reduced engagement on the client's side do not entitle the client to a refund or credit beyond the standard pause allowance below.

Where a refund is approved it is processed to the original payment method within 14 business days for the full amount paid. EFC does not deduct any processing or gateway charge; only third-party bank or currency-conversion deductions outside our control may apply to international transfers.

6. Cancellation by the Client

You may stop participating at any time by notifying your coach in writing. Cancellation ends future coaching activity but does not create a pro-rata refund entitlement — fees for the paid period remain payable and are refundable only on the narrow grounds in Section 5.

Where you have cancelled, your Platform access and plans remain available until the end of the period you have paid for, after which the account moves to an exited state and data is handled under the Privacy Policy retention rules.

7. Renewal

Programs do not renew automatically and no payment method is stored or charged without your action. Continuing beyond your program end date requires a fresh written agreement and a new invoice issued through EFC Core.

Renewal pricing is the pricing in force at the time of renewal. Any previous or promotional rate is not guaranteed to carry over. Renewal may also be subject to coach availability.

8. Pause Policy

Each program includes up to 10 days of pause allowance, which can be taken in one block or split into multiple shorter pauses. Pause days extend the program end date by the same number of days.

Pauses must be requested through the Platform. Pauses exceeding 10 days within a single program require coach approval and may be declined where they affect program integrity.

9. Client Obligations

You agree to: (a) provide accurate intake and medical information; (b) follow the nutrition and training prescriptions as written, communicating with your coach before deviating; (c) log daily and submit weekly check-ins on time; (d) take and upload progress photos when requested; and (e) keep your coach informed of any new injury, illness, medication, or life circumstance that may affect the program.

10. Health Declaration

You confirm that the medical information disclosed at intake is accurate and complete to the best of your knowledge. You will inform your coach without delay if any new medical condition arises during the program.

You acknowledge that you have been advised to consult a physician before starting and that you do so at your own discretion.

11. Scope of Practice

Your coach operates as a Certified Nutrition Specialist (CNS) and certified personal trainer. Coaching is not a substitute for medical diagnosis, psychological therapy, physiotherapy, or licensed dietetics for clinical conditions.

Coaching does not include prescribing, adjusting, or discontinuing medication, treating eating disorders or other clinical conditions, prescribing performance-enhancing or prescription-only substances, or interpreting blood work as a diagnosis. Supplement guidance is general nutritional guidance only.

Where your goals or symptoms fall outside the coach's scope, the coach will refer you to an appropriate licensed professional. Results depend heavily on adherence and individual factors, and no specific outcome is guaranteed.

12. Confidentiality

Information you share is handled in accordance with the EFC Privacy Policy. EFC will not disclose your personal data to third parties except as required to deliver the service or to comply with law.

13. Photo Consent & Confidentiality

Progress photos are used solely so your coach can assess body-composition change. They are stored in private, encrypted storage, viewable only by your assigned coach through time-limited links, and are never shared with other clients or third parties.

EFC will not publish, post, or otherwise use your photos, name, or likeness in marketing, testimonials, or social media without your separate, specific, written consent. Accepting this Agreement is not consent to marketing use.

Any marketing consent you give may be withdrawn in writing at any time, after which EFC will cease future use of the material. You may also request deletion of your progress photos at any time.

14. Digital Consent Process

Consent to this Agreement, the Terms of Service, and the Privacy Policy is captured digitally inside EFC Core at first login and at any subsequent material update. A timestamped record of every acceptance and revocation is maintained.

You may withdraw consent at any time from Account → Privacy & Security. Withdrawal immediately suspends platform access; refunds are governed by Section 5.

15. Intellectual Property

All plans, templates, and assets remain the intellectual property of EFC. The licence granted to you is personal, non-exclusive, and limited to the term of this Agreement.

16. Limitation of Liability

The limitation of liability, health disclaimer, results disclaimer, assumption of risk, and indemnity provisions of the EFC Terms of Service apply in full to the coaching services delivered under this Agreement, as if set out here.

In particular, EFC's aggregate liability for any claim arising from the coaching relationship is limited to the fees you paid in the twelve months preceding the claim, save for liability that cannot be limited under Indian law.

17. Non-Transferable

Coaching is personal to you. You may not transfer, assign, gift, resell, or share your program, account, plans, or remaining program time with another person without EFC's prior written approval.

18. Termination

Either party may terminate this Agreement for material breach by the other that is not cured within 14 days of written notice. EFC may suspend service immediately for non-payment beyond the contracted grace period or for abusive behaviour.

19. Force Majeure

Neither party is liable for failure to perform caused by events beyond reasonable control, including natural disaster, war, civil unrest, prolonged outage of essential third-party infrastructure, or government action. Affected obligations are suspended for the duration of the event.

20. Governing Law & International Clients

This Agreement is governed by the laws of India. Courts at Kolkata, West Bengal, India have exclusive jurisdiction, and disputes are resolved under the dispute-resolution clause of the Terms of Service.

If you reside or receive coaching outside India, you expressly agree that Indian law governs this Agreement regardless of your country of residence, and that the courts and arbitral seat at Kolkata, West Bengal, India have exclusive jurisdiction. You waive any objection based on forum or the application of local consumer or contract law, to the extent such waiver is permitted.

International clients are responsible for compliance with local laws on exercise, nutrition, and supplement products, and for any local taxes or duties applicable where they reside. Fees are billed in INR unless otherwise agreed in writing. EFC adds no processing or gateway charges; your own bank or card issuer may apply foreign-exchange or cross-border fees that EFC neither sets nor receives.

21. Severability

If any provision is held invalid, the remaining provisions remain in effect to the maximum extent permitted by law.

22. Entire Agreement

This Agreement, together with the Terms of Service and Privacy Policy, constitutes the entire agreement between the parties and supersedes any prior understanding.